Cancellation Policy

At Rimsim, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains the conditions under which you can cancel an order and how the process works.

1. Eligibility for Cancellation

• Orders can be cancelled within 24 hours of placing them, provided the order has not been processed for shipping.
• Once an order has been shipped, it cannot be cancelled. In such cases, please refer to our Refund & Returns Policy for returning the product.

2. How to Cancel an Order

• Contact our customer support team as soon as possible via email at info@rimsim.com or call +92 301 2182464.
• Provide your order number and request cancellation.
• Our team will confirm whether your order is eligible for cancellation.

3. Refund for Cancelled Orders

• If your order is cancelled before shipment, a full refund will be issued to your original payment method.
• Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
• Shipping charges, if any, will be refunded only if the order was not shipped.

4. Orders Not Eligible for Cancellation

• Orders that have already been shipped or delivered.
• Custom or personalized products that have been prepared for your order.

5. Contact Information

If you have any questions or need assistance with cancelling an order, please reach out to us:

Email: info@rimsim.com
Phone: +92 301 2182464
Address: Floor, Plot No.20 (D, Street-6, Zulfiqar Ave, D.H.A. Phase 8),
Zulfiqar & Al Murtaza Commercial Area, Phase 8, Defence Housing Authority, Karachi, 75500, Pakistan